Rewards and Recognition

Hock San took up the responsibility of establishing, training and setting up of an in-house cleaning team, and helped the company save an estimated 20% of the dormitory’s operating costs as the dormitory no longer need to engage an external contractor for cleaning duties.

The task of setting up this in-house team has been tedious, especially realigning the team mates on their new additional duties and roles as well as procuring equipment and supplies to fulfil the additional cleaning requirement. However, Hock San’s commitment and dedication made this in-house team possible, and not only increased efficiency in work delivery, but also helped lowered operation costs significantly.

Big Accomplishment Winner

Tim has been a valuable member of the MIS team especially in recent times. Apart from his day-to-day tasks, Tim has dedicated many late nights and weekends to assist our overseas entities with their IT needs – for example, assisting UK with IT support as well as working with external providers on server-related projects over the weekends to minimise disruptions during normal workweek.

 In addition, he also extends assistance to the HR team with video conference and phone system set up and evaluation. To top it all, Tim even helped dormitories with cabling and network set up requirements, which has translated into cost-saving from engaging third-parties.

Medium Accomplishment Winner

Lyan Chye, Ramesh and Roystan have joined our Westlite team prior to the COVID-19 outbreak, and despite the increase in stress and work demands throughout the pandemic period, they have stayed and served the dormitories dutifully and committedly and continue to be a valuable team member to date.

Due to the lack of public transport accessing to ASPRI-Westlite Papan’s location, Lyan Chye has to walk 1.5km to work and he never fails to be punctual regardless rain or shine.

Ramesh is well-liked by both residents and the team as he always maintain a positive and friendly disposition despite facing challenges during the pandemic. Ramesh always takes extra step to ensure the accuracy of processes and procedures, which helped maintain the integrity of security within the premise.

Roystan, despite receiving various job offers with higher salary package, chose to remain with Westlite regardless of the negativities surrounding dormitories during the pandemic.

Their perseverance and loyalty to the company are rarity in the industry, and we are pleased to recognise and thank them for their contributions with this award.

Medium Accomplishment Winners

Emerson, Junaidi, Johan and Manoharan have been serving our Onboard @ Choa Chu Kang and Onboard @ Punggol facilities since the start of operations in March and April respectively. Due to the nature of these facilities, the resident management regime as well as movement protocols were constantly evolving, resulting in a high-stress work environment having to abide to the strict protocols. Despite the constant challenges faced on-site, these gentlemen remained steadfast in their commitment to us as their client, and stayed dedicated to their duties to date.

Through this I Am Terrific award, we hope to show them our appreciation for their contribution, dedication and the various sacrifices they have to make before their final lap of service as these facilities will cease to operate by the second half of 2022.

Medium Accomplishment Winners

Wendy joined the company shortly before the COVID-19 outbreak, and despite challenges of working from home, Wendy has shown commitment and dedication in completing her projects in a timely and quality manner.

In recent months, Wendy has also completed 15 programming script auto-run processes within a very challenging time frame in order to ensure that UK’s resident management system can meet the migration timeline. Despite the legacy complications these scripts had inherited, Wendy’s dedication and after burning several weekends, annual leave and late nights, she managed to meet the deadline and continued to provide assistance to our local and overseas team members in Australia, Malaysia, and the United Kingdom.

Small Accomplishment Winner

Apart from her daily duties of DVD production, Chin Hoe has stepped up and accepted various ad-hoc duties, and completing them in a timely manner. Her positive energy, friendly deposition and collaborative spirit have been great attributes that influenced the team to be efficient and productive.

Chin Hoe is also very conscientious at work, often coming up with ways to reduce wastage and improving workflow. Thank you for your positivity, and various contributions to the company!

Small Accomplishment Winner

Gan is very helpful and much loved by his colleagues as despite his primary role being Maintenance, his peers can always depend on him for assistance regardless of roles and function. His dedication and consistency in delivering quality work have also made him a very reliable colleague to depend on.

To help the team with increasing duties during the COVID management, Gan has often sacrificed his personal rest days to stay back and help his team mates out. His initiative, willingness and eagerness to learn new skills and accountability are all traits that made Gan a deserving winner for this award!

Big Accomplishment Winner

Given the unique situation, the CCK team is challenged to adapt to evolving requirements and Hisham’s positivity and calm composure have been a great motivation to the team. He takes initiative to understand the varying regimes’ requirements and ensured that the team is updated on the new processes.

Apart from being the pillar of support for the team and excellence in operation abilities, Hisham has displayed great sense of empathy, often seen walking the ground, talking to residents in isolation to better understand their needs.

His bubbly personality and responsible attitude are one of the many reasons why Hisham is well respected by all colleagues.

Big Accomplishment Winner

With her dedication to providing excellent customer service, and her great teamwork and collaborative attitude, Sharmila has helped the team greatly throughout the pandemic period. Her commitment to excellence has also propelled her growth in the company from a Sales Administrator in 2015 to her current role as Customer Service Executive.

Sharmila’s meticulous nature and proactiveness have not only helped the operations with necessary reporting tasks, but also ensuring the wellness of our workers residents, as well as our employer clients. Many a times, Sharmila has went above and beyond to help employers with arrangements of essential errands during the restrictive period, and arranged for medical assistance for residents who were not able to seek medical help outside.

Medium Accomplishment Winner

Shao Qing has displayed high levels of competency in her duties. Despite the change in business focus, Shao Qing was able to apply her previous experience and adapt quickly to the new requirements of her role, and ensure efficient production and delivery process are executed.

Even if short lead time is given, Shao Qing with her resourcefulness, was able to fulfil all orders coming from various customers and internal stakeholders. She has been a great asset for the team with her proven abilities in not only operations, but also in planning of production schedules, procurement of raw materials as will as meeting the delivery expectations of clients. These are testaments for her competency, as seen from her growth in the company from a Machine operator to Production Supervisor, Packing Assistant Manager and now an Operations Supervisor.

Medium Accomplishment Winner

Despite being a newcomer in CCK, Jaryl’s proactiveness to learn, volunteer for tasks and eagerness to learn have made him a dependable team member. He is very steadfast and adaptable, and has managed to handle fluid and high-pressure tasks with accuracy and confidence.

To help the team improve on managing the facility, Jaryl is also very forthcoming with ideas to improve, which have helped improvise processes since. An independent and collaborative team member, it has been a joy to have Jaryl in CCK!

Small Accomplishment Winner

HR Department came up top during 2021 Employee Opinion Survey as the department with the fastest response. Their dedication to service has allowed employees not only have quicker assistance, but also efficient solutions to HR matters.

From the HR team, “We are overjoyed and honoured to win this award. We would like to take this opportunity to thank our staff for nominating our department as the department with fastest response time. We are glad that you are pleased with our service and we will strive to maintain this standard with higher quality service.”

Small Accomplishment Winners

Logaisraja was on duty around 3 am in the morning when he noticed two persons behaving suspiciously while performing his usual monitoring duties.

He proceeded to approach these two persons, and upon questioning and investigation he found that the men were trying to trespass into the dormitory with intention to steal the residents’ bicycles that were parked within the compound. Logaisraja managed to detain the trespasser and due to his selfless dedication to duty, he has assisted in preventing loss of property and ensuring our residents have a safe and secure living environment.

Big Accomplishment Winner

Shah has created a manual workflow in addition to consolidating daily incoming and outgoing records despite it being outside his responsibilities which greatly minimised disruptions to operations when the system was not able to adapt to the multiple critical changes in time.

He also developed a reliable bookkeeping system, in addition to his various daily duties of residents’ management, inventory management and meeting authorities’ COVID-management requirements. He has also shown great leadership skills by undertaking the management of general workers and maintaining smooth communication between the team, the management’s directions, and the authorities’ requirements.

Big Accomplishment Winner

Suriyanti, or Yanti as her teammates affectionately call her, has earned the reputation of being reliable, trustworthy and always ready to help. Despite her family commitments, Yanti is always ready to fill in gaps even if it is out of her responsibility, and it is no surprise to see her handling Sales, Enrolment, Finance or even operation matters.

Yanti has also earned numerous commendations from employers for her timely and professional assistance to help them with their workers’ needs. On a particular evening, an incoming resident’s pass had expired. Yanti managed to help obtain a valid documentation despite after office hours and the employer was unreachable.

Big Accomplishment Winner

Victor has been instrumental in establishing a smooth communication and workflow between maintenance, housekeeping and the operations team. Owing to his dedication to streamline communication and workflow between departments, he has managed to shorten the turnaround time of 140 units in March and April, and reduced the time taken to rectify maintenance requests from three days to within 24-hours.

Despite language barriers, Victor has established clear communication processes between residents and the maintenance teams, which also included a close follow up to ensure defects have all been rectified.

Big Accomplishment Winner

Yaorong joined Summit CD in 2006 as a Machine Operator. In 2021, Yaorong took up the challenge and joined Westlite as Property Officer, taking care of residents’ requests and the communication between employers and the management.

Despite the lack of experience, Yaorong has been key in bridging communication between our key customers and the team. His dedication as a team player, patient and calm demeanor have earned him the reputation of a highly dependable teammate. Yaorong’s selflessness and willingness to undertake additional duties and work longer hours have helped relieve many operational pressures from the lean team.

Medium Accomplishment Winner

As MWOC Punggol Northshore’s Customer Service Officer, Faeza (or more warmly known as Eza) has vastly improved the communications between employers, residents and the team. Her eagerness to help alleviate the pressure and apprehensiveness of newly arrived foreign workers serving isolation are evident with the significant decrease in employers’ dissatisfaction. Residents’ needs have also been met in a timely and accurate manner, with Eza’s efficiency in conveying the various needs to the operation team.

Eza has also been instrumental in ensuring that the administrative needs of MWOC Punggol Northshore have been managed and documented in accordance with authorities’ requirements.

Medium Accomplishment Winner

Thoraisingam or Thor in short joined the company in 2019 as Customer Service Officer for our proprietary app, MyMA. In 2020, Thor was transferred to the dormitory and has been taking care of the enrolment since.

With his cheerful disposition and positive attitude, Thor has provided much relief to the team by volunteering for additional duties. He hand-created a large Kolam display for Deepavali and taken initiative to learn new skills that will smoothen work processes. He has also earned the reputation for his high-quality work, producing accurate reports and updates for residents’ movements between various in-dormitory facilities.

Medium Accomplishment Winner

Father of a three-year-old son, Johnson came to Singapore in 2020 after leaving his Business Development Manager position in Chennai, in pursuit of a better future for his young family. Johnson’s professional skills and various dormitory exposure were put to good use in MWOC Punggol Northshore where he has been ensuring zero-error for resident’s database management system, which is critical in the operations of the COVID-19 management facility for foreign workers.

Johnson’s can-do attitude and strong team spirit have enabled operations to be smooth and won the trust from his team as a reliable teammate.

Small Accomplishment Winner